Better Conflict Management at Work - Fall26
Topics Covered : Workplace conflicts, factors and impacts of conflicts, management strategies, interpersonal dynamics, sources of conflict, work environment
Target subcategories : Training not specific to the performance of work
Overall Objective of the Training on Workplace Conflict Management
Develop the ability to prevent, understand, and effectively manage workplace conflicts.
Specific Objectives :
- Identify the sources, types, and main dynamics of a conflict.
- Identify the factors that contribute to escalation and the impacts of conflicts on individuals, teams, and the organization.
- Choose a conflict management style and strategy appropriate to the context. • Apply a structured intervention approach based on listening, validation, and clarification.
Contents :
This training is designed for anyone who wants to better understand interpersonal dynamics in the workplace and develop the skills to effectively manage conflict situations. It aims to equip participants with the tools they need to recognize the sources of conflict, assess their impacts, and intervene appropriately to maintain a healthy and collaborative work environment.
Type: Classes
Teaching Methods : Lecture-based training, hands-on training
Distribution Method : Synchronous, virtual
Duration : 4 hours
Cancellation / Modification
All requests to cancel or modify an activity must be made in writing.3 working days before the event. QPAT retains the full amount of the registration fee if the request to cancel the activity is made by2 working days or less.
In all cases, APECQ agrees to modify the activity at no charge. In addition, it is possible to be replaced by another person to whom the certificate will be sent.
APECQ reserves the right to cancel any training activity. In such a case, ACOEQ's sole responsibility will be to refund in full the registration fees paid by the participant.